Yaslynn from Marina Square has helped me a lot. Firstly, she is very friendly and polite. Secondly, she resolved an issue that caused misunderstanding between my husband and I. When I told her that I have went to Bendemeer outlet and the mattress costs $742 instead of $782, she took the initiative to call and double check with Bendemeer staff to get an explanation for me. I have called Bendemeer outlet slightly before her and asked the price but was questioned by the staff several times “Did I take photo that day when I went down?” She said the price was $782 and did not explain further. Thanks to Yaslynn proactive and great customer service, I understand that it was due to National Day promotion and the discount has ended on 10 Aug which I’m not aware of. I keep thinking I heard wrongly and was my mistake. She apologised even though not her mistake. I felt much better that I know what really happened. I am thankful and recommend her to anyone buying from King Koil. Thanks Yaslynn!
Stephanie Wu
5
Just visited King Koil (Marina Square) for my new mattress. Thanks Ben for his patient help and advice on what suits me, from mattress, bed frame and pillows. So glad to get all these with valued prices during promotion period!
Dylan Lee
5
As a chronic online shopper, I rarely step into stores, but for a mattress, it was necessary. I had concerns about making the right choice, but they disappeared after meeting Francis at King Koil Marina Square. …
Debra Chong
5
Wonderful customer service from Ben, at Marina Square outlet in my purchase of a sofa set. He was patient in explaining the differences in the various sofa sets, exhibiting good product knowledge and also listened well in responding with …
Zhi Xiong Lee
5
Francis is very polite and helpful with my order. I purchased a king sized bed with frame. Most importantly. No hard sell!
Karen Lee
5
Visited this flagship store to look for a replacement single bed, and it was a very pleasant experience. The store is generally quiet and well spaced out, allowing u to have time and peace to test out the various mattresses. Leo also was …
Farah
5
We (my wife and me) purchased a King Koil bed-frame at Marina Square branch. Initially, our intention was to buy just the headboard since we are relocating soon, and our current headboard is permanently fixed to the wall by previous an …
Kayden Chew
5
Francis was very helpful. He stayed back almost an hour after closing to help us with our purchase. His depth of knowledge was amazing. Appreciate it, Francis. Thank you.
Edwin
5
Had such an amazing experience here, and special shoutout to Shenice for making it so pleasant. She was patient, took time to understand my needs, explained the differences between the mattresses clearly, and never felt pushy at all. I left feeling confident about my purchase and would definitely come back to look for her again.
Edison Ng
5
Shanice was very customer oriented and able to provide useful advice on sofa specification. Good customer service.